Providing Service for desktops, laptops, netbooks, iPods, iPads, tablets
BT Computers LLC 1412 4th Ave. South Denison Iowa 51442   |   712-263-8988

Frequently Asked Questions

When I boot up or turn on my computer I get a ....
The power went out and my computer won't reboot ....
I have DSL and I cannot browse the internet. I ....
I have dial up internet. When I try to connect to ....
I just got home from picking up my computer and I ....
Every time I turn on the computer I have to set ....
My computer is making a loud whining noise when I ....
My computer makes a clunking noise when it boots ....
Should I make backups or save files from my ....
Do you have any cleaning tips for my computer?....
What are a few maintenance tips for keeping my ....
I just got home from picking up my computer and I have no sound. Why?

Make sure you have plugged the speakers into the correct jack on the back of the computer. Most new computers have audio jacks that are color coded with a green, blue and pink jack. The Green is where the speakers plug in, the pink or red is where the microphone plugs in and the blue is the auxiliary in jack.

A common mistake is to plug the speakers into the speaker jack located on the modem where the phone plugs in and this is not the correct jack.

If your audio jacks are not color coded and all 3 are black it is usually one of the end jacks. Try inserting a music CD and let it start playing, then try plugging your speakers in each of the 3 jacks until you hear music.

If this does not solve the problem then contact the computer store to verify that the sound was working at their shop. A damaged or blown speaker can also cause this problem.

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